Frequently Asked Questions
Everything you need to know about shopping with Naylors.
What are your shipping options and delivery times?
We offer standard delivery (3-5 working days) and express shipping (1-2 working days) on all orders. Free standard delivery is available on orders over $100.
What is your return policy for sporting goods?
You can return any unused items in their original packaging within 30 days of purchase for a full refund. Please note that for hygiene reasons, certain items like swimwear or protective mouthguards cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide specific to the brand. If you are between sizes, we generally recommend sizing up for athletic wear to ensure maximum range of motion.
Do you offer a warranty on high-performance equipment?
Yes, all technical equipment and gear come with a minimum 12-month manufacturer's warranty against defects. This does not cover standard wear and tear from regular athletic use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.